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Returns Made Easy

We want you to love what you ordered! If it’s not the right fit, you have 60 days from delivery to return or exchange any unused items in their original packaging.

All returns and exchanges must be submitted through our Return & Exchange Portal. Just follow the steps to get started.

How to Return or Exchange Your Items

It’s simple:

1. Visit our Return & Exchange Portal.
2. Enter your order details and select the item(s) you'd like to return or exchange and follow the instructions provided. 
   
3. Pack the items in their original packaging and drop the package off at the indicated courier.

A flat return shipping fee will be deducted from your refund total to help cover return costs. This applies to both returns and exchanges.

Once we receive and inspect your return, we’ll process it within a few days. You’ll receive a confirmation email as soon as it's done.

Refunds

Approved refunds will be applied to your original payment method within a few business days after we’ve processed your return.

Final Sale Items

Items marked at 50% off or more are considered final sale and are not eligible for return or refund. This includes end-of-season clearance and other deeply discounted products. Not sure if your item qualifies? Reach out and we’ll gladly help.

• Please note: We do not accept returns or exchanges on items priced at $30 or below due to the cost of shipping and processing. 

Missing Your Refund?

If your refund hasn’t shown up yet:

• Double-check your bank or credit card statement.
• Contact your credit card company—sometimes refunds take a few days to post.
• Check with your bank—there may be a delay in processing.

If you’ve done all of the above and still haven’t received your refund, please email us at contact@northernsuncanada.com.

Received a Defective or Damaged Item?

We’re sorry to hear that! Please submit the details through our Return & Exchange Portal and include a photo of the damage when prompted. We’ll take care of it quickly.

Northern Sun Lifetime Warranty

At Northern Sun, we stand behind the quality and craftsmanship of our outerwear. Every jacket is built to handle real Canadian weather — and we back that up with a Lifetime Warranty covering defects in materials and workmanship for the practical lifetime of the product, not the lifetime of the owner.

What’s Covered
This warranty covers defects in materials (like zippers, fabric, snaps, or stitching) and workmanship that occur under normal use.
If a product fails due to a manufacturing defect, we’ll repair or replace it — at our discretion — free of charge.

What’s Not Covered
This warranty does not cover:
• Normal wear and tear over time
• Damage caused by accident, misuse, or neglect
• Issues from improper care, washing, or storage
• Alterations, modifications, or unauthorized repairs
• The natural breakdown of materials and colors over years of use

The Practical Lifetime of the Product
“Lifetime” refers to the functional life of the jacket — the period during which it can reasonably be expected to perform its intended purpose. All gear eventually wears out, and while we build ours to last, nothing lasts forever.

How to Make a Claim
If you believe your product has a manufacturing defect, email our support team with your proof of purchase and photos of the issue. We’ll evaluate it and let you know the next steps. Contact Us

Do You Have Physical Stores?

Not yet — but we’re proud to be available at Algonquin Outfitters in Ontario! You can also find us right here online.

Where Are You Located?

We’re proudly based in beautiful Vancouver, Canada.

If you have any other questions, feel free to reach out to us at contact@northernsuncanada.com. We’re here to help!