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- Pre Sale Questions
- After Sale Questions
- Standards & Certifications
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If you have an issue or question that requires immediate assistance, you can click the chat button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 - 48 hours!
Pre Sale Questions
Our products are designed in Canada and manufactured in China. If that's a deal breaker, we get it but here's a couple of things to consider before you write us off.
- China has loads of garment manufacturing experience with high standards, modern technology, and efficient operations which ensures the garments remain affordable
- We only work with one factory that we know, trust, and visit annually to ensure high labour standards and, not just good, great working conditions
- The factory is OEKO-TEX Standard 100 certified
- We Quality Check every product before it leaves the factory and stand behind our products. If you ever have any issues with the quality, just send us a message.
- Remember that ‘Made in Canada’ only requires 10% of final assembly to happen in Canada
We just want to be open and honest about our operations. If you have any questions, please don’t hesitate to reach out.
We recommend Hang Drying or Tumble Drying on low. Do not use Fabric Softener and Do not Bleach or Iron - this can deteriorate the fabric fibers.
After Sale Questions
We recommend Hang Drying or Tumble Drying on low. Do not use Fabric Softener and Do not Bleach or Iron - this can deteriorate the fabric fibers.
Standards & Certifications
OEKO-TEX Standard 100 is a global certification for textiles, ensuring they are free from over 100 harmful substances detrimental to human health. This includes chemicals, heavy metals, and allergens, with stricter criteria for textiles in closer contact with the skin.
It offers you safe, high-quality, and eco-friendly apparel options, ensuring peace of mind with every purchase. At Northern Sun, we proudly uphold these standards for our customers
Why It Matters to You:
Health Safety: Garments with this certification are guaranteed to be safe, especially important for sensitive skin or allergies.
Eco-Friendly: Choosing OEKO-TEX Standard 100 products supports environmentally sustainable practices in the textile industry.
Quality Assurance: This label indicates high-quality, rigorously tested, and safe products.
Brand Trust: A brand using OEKO-TEX Standard 100 demonstrates commitment to your well-being and transparency.
The Responsible Down Standard (RDS) certifies that the down and feathers in products are sourced from ethically treated animals. This standard ensures that these animals are not subjected to unnecessary harm.
It aligns with ethical treatment of animals and offers assurance of quality and humane sourcing practices. At Northern Sun, we are committed to these values, ensuring our down products meet these important standards.
Why It Matters to You:
Ethical Sourcing: RDS certification guarantees that the down in your garments comes from animals treated humanely.
Product Integrity: Products with RDS certification adhere to high ethical and quality standards.
Supporting Animal Welfare: By choosing RDS-certified products, you contribute to better animal welfare practices in the industry.
Informed Choices: RDS makes it easier for you to make ethical purchasing decisions without compromising on quality.
Bionic Finish Eco is an eco-friendly water-repellent finish applied to textiles. It offers protection against water and stains while avoiding the use of harmful fluorocarbons.
It represents a commitment to environmental responsibility and personal health, without compromising on functionality. Northern Sun integrates this technology, ensuring our products are not only practical but also environmentally conscious.
Why It Matters to You:
Eco-Friendly Protection: This finish shields you from water and stains using environmentally safe methods.
Health and Environmental Safety: By avoiding fluorocarbons, it's safer for your health and the environment.
Durability Without Harm: Offers long-lasting fabric protection without the negative impact of traditional chemicals.
Peace of Mind: You get effective water-resistant clothing while supporting sustainable practices.