Frequently Asked Questions

We get it—sometimes things just don’t fit quite right, and that’s okay.

We’re happy to accept returns or exchanges on unused items in their original packaging within 60 days of delivery. To keep things easy, all returns and exchanges are now handled through our Return & Exchange Portal. Just follow the steps in the link to get started.

A flat return shipping fee will be deducted from your refund total to help cover return shipping and processing costs. We’re a small Canadian brand doing our best to make the process as smooth and economical as possible for everyone.

Once we receive and inspect your return, you’ll get a confirmation email. Approved refunds will be processed and applied to your original payment method within a few days.

Final Sale Items

Any item marked at 50% off or more is considered final sale and not eligible for return or refund. This includes end-of-season clearance and other heavily discounted items. Not sure? Reach out and we’ll gladly clarify.

Please note: We do not accept returns or exchanges on items priced at $30 or below due to the cost of shipping and processing. 

We currently ship throughout Canada to all provinces and territories.

We do our best to offer free shipping on all orders over $150. That said, some remote locations can be very costly to service. In rare cases, we reserve the right to limit free shipping to areas with exceptionally high shipping rates—but don’t worry, this doesn’t happen often thanks to our great shipping partners.

We work closely with trusted Canadian shipping partners to offer the best possible rates and reliable service across the country.

Due to ongoing service interruptions, we only use Canada Post for PO boxes. All other orders are typically shipped with UPS, FedEx, or local couriers—all of which include tracking numbers so you can follow your delivery every step of the way.

Yes—we offer free shipping on all orders over $150 before tax within Canada.

From time to time, we also run special shipping promos. Keep an eye on our Instagram page @northernsuncanada for the latest updates.

Please check our product pages for detailed size guides to help determine the best fit for you - there is an image with an infographic on each product page for you reference

Our products are designed in Canada and manufactured in China. If that's a deal breaker, we get it but here's a couple of things to consider before you write us off.

1. China has loads of garment manufacturing experience with high standards, modern technology, and efficient operations which ensures the garments remain affordable
2. We only work with one factory that we know, trust, and visit annually to ensure high labour standards and, not just good, great working conditions
3. The factory is OEKO-TEX Standard 100 certified
4. We Quality Check every product before it leaves the factory and stand behind our products. If you ever have any issues with the quality, just send us a message.
5. Remember that ‘Made in Canada’ only requires 10% of final assembly to happen in Canada

We just want to be open and honest about our operations. If you have any questions, please don’t hesitate to reach out.

We always recommend following the wash and care labels on the garments; however, a general rule of thumb is to use a Gentle Machine Wash with like colors/items in cold water, and hanging them to dry. You can always start by wiping or dabbing dirty areas with a clean, wet cloth, before opting to use the washing machine. We also recommend using a gentle cycle.

We recommend Hang Drying or Tumble Drying on low. Do not use Fabric Softener and Do not Bleach or Iron - this can deteriorate the fabric fibers.

If your item arrived damaged or defective, we're here to help.

Please follow the steps in our Return & Exchange Portal to start a claim. We’ll take care of it as quickly as possible.

Returns and exchanges are processed through our Return & Exchange Portal.

A flat return shipping fee will be deducted from your refund to help cover the cost of return shipping and processing. This applies to both returns and exchanges.

The portal will guide you through everything and provide instruction and a shipping label.

Yes, all packages are assigned a tracking number which will be added to your order automatically. You can also receive text or email updates if you choose to enable that option once the order has been placed.

Easy—just head to our Return & Exchange Portal and follow the steps.

You’ll enter your order details, select the item(s), and the portal will provide you with a return label and instructions. Once we receive your return, we’ll take care of the rest.

We always recommend following the wash and care labels on the garments; however, a general rule of thumb is to use a Gentle Machine Wash with like colors/items in cold water, and hanging them to dry. You can always start by wiping or dabbing dirty areas with a clean, wet cloth, before opting to use the washing machine. We also recommend using a gentle cycle.

We recommend Hang Drying or Tumble Drying on low. Do not use Fabric Softener and Do not Bleach or Iron - this can deteriorate the fabric fibers.

OEKO-TEX Standard 100 is a global certification for textiles, ensuring they are free from over 100 harmful substances detrimental to human health. This includes chemicals, heavy metals, and allergens, with stricter criteria for textiles in closer contact with the skin.

It offers you safe, high-quality, and eco-friendly apparel options, ensuring peace of mind with every purchase. At Northern Sun, we proudly uphold these standards for our customers

Why It Matters to You:

Health Safety: Garments with this certification are guaranteed to be safe, especially important for sensitive skin or allergies.

Eco-Friendly: Choosing OEKO-TEX Standard 100 products supports environmentally sustainable practices in the textile industry.

Quality Assurance: This label indicates high-quality, rigorously tested, and safe products.

Brand Trust: A brand using OEKO-TEX Standard 100 demonstrates commitment to your well-being and transparency.

The Responsible Down Standard (RDS) certifies that the down and feathers in products are sourced from ethically treated animals. This standard ensures that these animals are not subjected to unnecessary harm.

It aligns with ethical treatment of animals and offers assurance of quality and humane sourcing practices. At Northern Sun, we are committed to these values, ensuring our down products meet these important standards.

Why It Matters to You:

Ethical Sourcing: RDS certification guarantees that the down in your garments comes from animals treated humanely.

Product Integrity: Products with RDS certification adhere to high ethical and quality standards.

Supporting Animal Welfare: By choosing RDS-certified products, you contribute to better animal welfare practices in the industry.

Informed Choices: RDS makes it easier for you to make ethical purchasing decisions without compromising on quality.

Bionic Finish Eco is an eco-friendly water-repellent finish applied to textiles. It offers protection against water and stains while avoiding the use of harmful fluorocarbons.

It represents a commitment to environmental responsibility and personal health, without compromising on functionality. Northern Sun integrates this technology, ensuring our products are not only practical but also environmentally conscious.

Why It Matters to You:

Eco-Friendly Protection: This finish shields you from water and stains using environmentally safe methods.

Health and Environmental Safety: By avoiding fluorocarbons, it's safer for your health and the environment.

Durability Without Harm: Offers long-lasting fabric protection without the negative impact of traditional chemicals.

Peace of Mind: You get effective water-resistant clothing while supporting sustainable practices.